A Message from our Maintenance Support Team:

Earlier yesterday, we became aware that an unauthorized third party illegally accessed the

credentials of one of our vendors to the help desk platform that Main Office uses to provide support

to our customers. The unauthorized party sent a communication to certain customers 

containing a malicious link. Please do not open any emails or click on any links that you

receive from the Maintenance support account. If you have already clicked on this link,

we recommend immediately taking the following steps out of an abundance of caution:

• Reset any user account passwords stored in your web browser (e.g., Chrome AutoFill)

• Enable multi-factor authentication (MFA) whenever available, especially on personal email,

banking, and phone or internet provider accounts. If possible, avoid using MFA that relies

on text message verification - using an authenticator app would be the most secure method

• Install and run a reputable anti-virus program

• Check your account settings to see if any forwarding rules have been added

or changed on your personal email accounts.

Please note that Main Office personnel will never ask you for your password or other personal

information. Our support portal will remain offline while we continue to address this

matter. We will issue a notice when you can resume interacting with official Main Office Support help desk

emails, and we will also follow-up with additional information as to how you can best

protect yourself against any malicious activity.

We deeply apologize for any inconvenience and disruption that this matter may cause. We

appreciate the ongoing support and understanding from our customers communities.

A Message from our Maintenance Support Team:

Earlier yesterday, we became aware that an unauthorized third party illegally accessed the

credentials of one of our vendors to the help desk platform that Main Office uses to provide support

to our customers. The unauthorized party sent a communication to certain customers 

containing a malicious link. Please do not open any emails or click on any links that you

receive from the Maintenance support account. If you have already clicked on this link,

we recommend immediately taking the following steps out of an abundance of caution:

• Reset any user account passwords stored in your web browser (e.g., Chrome AutoFill)

• Enable multi-factor authentication (MFA) whenever available, especially on personal email,

banking, and phone or internet provider accounts. If possible, avoid using MFA that relies

on text message verification - using an authenticator app would be the most secure method

• Install and run a reputable anti-virus program

• Check your account settings to see if any forwarding rules have been added

or changed on your personal email accounts.

Please note that Main Office personnel will never ask you for your password or other personal

information. Our support portal will remain offline while we continue to address this

matter. We will issue a notice when you can resume interacting with official Main Office Support help desk

emails, and we will also follow-up with additional information as to how you can best

protect yourself against any malicious activity.

We deeply apologize for any inconvenience and disruption that this matter may cause. We

appreciate the ongoing support and understanding from our customers communities.